PetroVietnam Insurance (PVI)
Bucharest, Romania
The KPI Institute Consulting designed and developed a Performance Architecture at the corporate and departmental levels. We created the performance-related capabilities and nurtured the in-house expertise during dedicated learning sessions. Technical assistance was provided for operationalizing the system, with due consideration to our models of excellence and industry standards.
Founded in 2001, Grup Feroviar Roman is the largest private railway company in Romania and one of the largest in South-Eastern Europe. We met them in 2017 when invited to build their capacities when it comes to Performance Management. Priorly, we targeted the Commercial and Exploitation Departments within the organization.
Approach
Due to effectiveness in implementing the project, the workload was divided into 5 main stages.
We started the assignment by configuring the Performance Management System at the corporate level. In this manner, using the workshop technique, we engaged the stakeholders in selecting the KPIs, leveraging their collective intelligence. Moving forward, we revised the way the KPIs were documented, based on our best practices and standards.
With the second phase ahead, it was time to pilot the Performance Architecture at the corporate level, using the aforementioned technique of workshops to gather grass-roots insight. We delivered intensive training for facilitating organizational communication and provided the instruments for the online and offline channels. On the other hand, there were the corporate KPIs revised.
The third component of the project targeted the activation of the system, debuting with data collection for the KPIs. In this manner, we made sure to map how an effective data gathering process looks like, adapting our models of excellence to the internal climate. Moreover, learning sessions were organized on Reporting, Decision-making, Time Management, as well as Project Management.
The fourth stage consisted of launching the Performance Management System, with the technical assistance we provided in terms of analysing the KPI results. Furthermore, coaching sessions were hosted for creating in-house expertise on Performance Reporting. At the same time, we facilitated the Performance Review Meeting, targeting the achievements at the corporate level.
The last stage focused on aligning the performance capabilities alongside the organization, ingraining the same approach of joint capability and know-how development. We hosted workshops meant to cascaded the related strategic objectives, and add support ones when applicable. In this manner, all the targeted organizational components were brought on the same page of performance.
Outputs
Instrument we developed to help
